Multi-Site Hospitality WiFi for Dhillon's Brewery's Six Venues

The Challenge

Dhillon's venues could not be more different: a 8,000 sq ft food hall, a modern British pub and dining room, a brewery taproom, a bar inside a historic spire, and two football club sports bars, one in Coventry and one 150 miles away in Swansea. They had grown up at different times with different setups, and were under contract with another provider. Operations wanted one partner and one support number for every venue, marketing wanted guest WiFi data from every site in one place, and finance wanted each venue invoiced to its own limited company.

Our Solution

We started with Elle's Coventry, which opened in January 2026, and The Almanack in March 2026. After proving the service there, we proposed a group-wide agreement bringing the Dhillon's Brewery taproom, Spire Bar, Sky Blue Tavern and The Swansea Jack onto the same platform on a single three-year group agreement. Each venue is invoiced to its own company. Where venues already had good lines we manage WiFi over those lines instead of replacing them. Resilience is designed per building: Starlink failover at the brewery, which already had a dish, and at The Swansea Jack, where mobile signal was too weak; EE mobile failover on the Sky Blue Tavern's line; and a new business line at The Almanack. Every venue shares the same branded guest WiFi portal, feeding the group's Fresh CRM with a location ID per venue.

The Result

Six very different venues now run on one managed platform with one support contact, 24/7/365. Guest WiFi at every venue feeds a single CRM, so the marketing team can run birthday campaigns, match-day specials and event promotions using opt-in data from across the group, broken down by venue. Operations no longer deals with multiple suppliers, finance receives per-venue invoices and direct debits, and any new venues the group acquires can be added to the same agreement.

Technical Specification