Privacy Policy
How we handle your data
Introduction
Flexible WiFi Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal information.
Company details
Flexible WiFi Ltd Registered address: Friars House, Manor House Drive, Coventry, CV1 2TE Company registration number: 13864221 VAT number: 425709392
Information we collect
We may collect the following information: name, email address and phone number (via contact forms and enquiries); company name and job title; IP addresses and browser information (website analytics); information you provide during site surveys or project discussions; payment and billing information when you become a customer.
How we use your information
We use your information to: respond to your enquiries and provide quotes; deliver our services and fulfil our contractual obligations; send relevant updates about our services (with your consent); improve our website and services; comply with legal and regulatory requirements.
Legal basis for processing
We process your data under the following legal bases: Consent - when you submit a contact form or sign up for communications; Legitimate interests - responding to enquiries and improving our services; Contract performance - delivering services you have purchased; Legal obligation - compliance with accounting, tax and regulatory requirements.
Data sharing
We do not sell your personal data. We may share your information with: trusted subcontractors and partners who help deliver our services; payment processors for billing purposes; professional advisers (accountants, lawyers) where necessary; legal or regulatory bodies if required by law. All third parties are required to respect the security of your data and treat it in accordance with the law.
Data retention
We retain your data for as long as necessary: Enquiry data - 2 years from last contact; Customer data - 7 years after the end of our business relationship (for legal and accounting purposes); Analytics data - 26 months. After these periods, your data is securely deleted or anonymised.
Your rights
Under data protection law, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data (in certain circumstances); object to processing of your data; request data portability; withdraw consent at any time. To exercise any of these rights, contact us at privacy@flexiblewifi.com.
Cookies
Our website uses cookies to ensure proper functionality and to help us understand how visitors use our site. Essential cookies are required for the website to function. Analytics cookies (such as Google Analytics) help us improve our services and are only used with your consent. You can manage your cookie preferences through your browser settings.
Updates to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. This policy was last updated in January 2026.
Contact us
If you have any questions about this privacy policy or how we handle your data, please contact us at privacy@flexiblewifi.com or write to: Flexible WiFi Ltd, Friars House, Manor House Drive, Coventry, CV1 2TE.